Product 

Problem Description:

User gets the following timeout error when using the ALIM Import Export Tool:

• The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.  

Cause:

The default 1 minute timeout is not long enough for completing the operation.

Solution:

Increase the ALIM Import Export Tool's timeout by following these steps:

1. Go to the installation folder of the ALIM Import Export Tool (by default C:\Program Files\Bentley\Import Export Utility)
2. Open the ImportExportApp.exe.Config file
3. Locate the <system.serviceModel> section
4. Uncomment the <system.serviceModel> section (see example below)
5. Change the openTimeout, closeTimeout, receiveTimeout and sendTimeout values as desired (example below is 30 minutes)
6. Close and save the ImportExportApp.exe.Config file

Example:

<system.serviceModel>
:

:

<binding name="wsHttpBindingConfigurationImportExport" maxReceivedMessageSize="2147483647" maxBufferPoolSize="2147483647" openTimeout="00:30:00" closeTimeout="00:30:00" receiveTimeout="00:30:00" sendTimeout="00:30:00">
:

:

</system.serviceModel>

Workaround:

n/a