Product
Applies To | |||
Product(s): | Assetwise ALIM | ||
Version(s): | 16.7.xx | ||
Environment: | N/A | ||
Area: | ALIM Import Export Tool | ||
Subarea: | Configuration | ||
Original Author: | Dennis Chan, Bentley Product Advantage Team |
Problem Description:
User gets the following timeout error when using the ALIM Import Export Tool:
- The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.
Cause:
The default 1 minute timeout is not long enough for completing the operation.
Solution:
Increase the ALIM Import Export Tool's timeout by following these steps:
- Go to the installation folder of the ALIM Import Export Tool (by default C:\Program Files\Bentley\Import Export Utility)
- Open the ImportExportApp.exe.Config file
- Locate the <system.serviceModel> section
- Uncomment the <system.serviceModel> section (see example below)
- Change the openTimeout, closeTimeout, receiveTimeout and sendTimeout values as desired (example below is 30 minutes)
- Close and save the ImportExportApp.exe.Config file
Example:
<system.serviceModel>
:
:
<binding name="wsHttpBindingConfigurationImportExport" maxReceivedMessageSize="2147483647" maxBufferPoolSize="2147483647" openTimeout="00:30:00" closeTimeout="00:30:00" receiveTimeout="00:30:00" sendTimeout="00:30:00">
:
:
</system.serviceModel>
Workaround:
n/a