Product


	Applies To	ALIM Web

	Product(s):	eB Information Manager
	Version(s):	16.7.25 and later
	Environment:	N/A
	Area:	Client Login
	Subarea:	IMS
	Original Author:	Roberto Garcia

Problem Description:

The ability to login-in by using Bentley Sign-On (IMS login) stopped working with no changes to the application server or clients. End user gets the following error message:

Cause:

Likely the problem started for the user when ims certificate rotation happened towards the end of 2021.

Solution:

1. Delete this file on the ALIM application server: C:\ProgramData\Bentley\eB\ims.bentley.com.FederationMetadata.xml
2. Restart the eB/ALIM Service manager.

Error using Bentley Sing-On (IMS)

Problem Description:

Cause:

Solution: