Product 

Problem Description:

The ability to login-in by using Bentley Sign-On (IMS login) stopped working with no changes to the application server or clients. End user gets the following error message:

Cause:

Likely the problem started for the user when ims certificate rotation happened towards the end of 2021. 

Solution:

1. Delete this file on the ALIM application server: C:\ProgramData\Bentley\eB\ims.bentley.com.FederationMetadata.xml
2. Restart the eB/ALIM Service manager.