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AssetWise ALIM - Wiki Error using Bentley Sing-On (IMS)
    • Sign In
    • +AssetWise ALIM - Wiki
    • +AssetWise Client
    • +eB - Training Recording
    • eB Create Backup and Restore
    • +eB Standard Viewer
    • Error using Bentley Sing-On (IMS)
    • External user failed to access ALIM site
    • Firewall File and Port Exclusion list
    • Maharashtra Metro Bulk export issue
    • Maharashtra Metro Rail Bulk Update of Tags not working(Customization)
    • NED Menu options
    • SSIS - eB Connection Manager not available in SSIS after Upgrade to ALIM 16.9.3
    • Troubleshooting logging on in using IMS as your authentication method

     
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    Error using Bentley Sing-On (IMS)

    Product 

       
      Applies To  ALIM Web
       
      Product(s): eB Information Manager
      Version(s): 16.7.25 and later
      Environment:  N/A
      Area:  Client Login
      Subarea:  IMS
      Original Author: Roberto Garcia

    Problem Description:

    The ability to login-in by using Bentley Sign-On (IMS login) stopped working with no changes to the application server or clients. End user gets the following error message:

    Cause:

    Likely the problem started for the user when ims certificate rotation happened towards the end of 2021. 

    Solution:

    1. Delete this file on the ALIM application server: C:\ProgramData\Bentley\eB\ims.bentley.com.FederationMetadata.xml
    2. Restart the eB/ALIM Service manager.

    • ALIM
    • eB
    • AssetWise ALIM Web
    • IMS login
    • Bentley Sign On
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    • Cancel
    • Roberto Garcia Created by Bentley Colleague Roberto Garcia
    • When: Tue, Apr 19 2022 3:35 PM
    • Roberto Garcia Last revision by Bentley Colleague Roberto Garcia
    • When: Tue, Apr 19 2022 3:50 PM
    • Revisions: 2
    • Comments: 0
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