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AssetWise ALIM
AssetWise ALIM - Wiki File Handling
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    • -AssetWise ALIM - Wiki
      • +1. Planning and Installation
      • +2. Configuring eB
      • -3. eB Objects
        • ALIM Import/Export
        • +Basket
        • +Change Requests and Revisions
        • +Documents
        • -File Launching, Viewing and Markups
          • An unexpected error occurred when user try to launch .avi file in eB web
          • Failed to upload file - Error: Could not connect to storage service...
          • File Handling
          • File handling in Internet Explorer 11
          • File upload issue on Windows10
          • Installing different versions of Web Client Controls on one machine
          • Trouble shooting eBweb file upload errors
          • Troubleshooting File upload Issues
          • “Download All Results” fails to download all records
        • +Files
        • +Folders
        • How to setup User Preferences for single End user
        • +People
        • +Physical Items
        • +Reports (Searching, EQL, SSRS)
        • +Tags & ED
        • +Transmittal and Distribution
        • +Virtual Items
        • +Work Orders
      • +4. eB Products and Services
      • +5. AssetWise ALIM LEARNServer - Videos and Presentation
      • +6. AssetWise Release Information
      • +7. Resolved Bugs
      • +8. Wikis to be assigned
      • A file added to a document is shown to have "UNKNOWN MIME TYPE"
      • ALIM eB - internet access needs
      • ALIM Web error - You need at least the 'View' permission on the 'Organization'
      • AssetWise (v. 16.7.60) What's New and ReadMe Files
      • AssetWise CONNECT ALIM login error - The login URL is not whitelisted for authentication.
      • Brava viewer does not display any markups (or markup layers)
      • Bulk Export job stuck
      • Bulk Import results in an error job in the work queue - Failed to Import Documents. Failed to get the files from the repositories.
      • Changes to a repository's properties are not saved
      • COLD process gets error creating new documents
      • Director displays text in small font size which is hard to read
      • Director's Basket Correct Spelling not working
      • Documents can only be found in a wildcard search but not by their full document numbers (prefixes)
      • eB Capture (Kofax Connector) Export Error
      • eB FilePlan rules incompatibilities
      • eB Services (sub-services) do not shut down properly when the eB Service Manager shuts down or restarts
      • eBSMC or Director error - This app can't be activated by the Built-in Administrator
      • eBweb Error When Launching or Viewing Files - Correlation code: 3e7d 19cf-4bf4-4f56-ad58-23133662dff0
      • eBweb user gets a "You don't have the required permission. You need at least the View permission on the 'folder'" error
      • Error accessing an ALIM website - There is an error with the current repository configuration. Please check configuration and ensure base end points are correct.
      • Error creating or deleting objects with a MVA (multi-value attribute)
      • Error Expanding an Auto Filing folder - The query syntax is invalid
      • Error when performing searches (or running reports) in eBweb - Error executing child request for ReportWizard.aspx
      • Export Connector error - eB API ChangeHost/connect
      • Getting Deadlock Error while importing data with ALIM Import/Export tool
      • Getting TimeOut error while expanding Organization and Location in Explorer (eB director)
      • How to delete the files listed under Favorites -> My Downloads?
      • License Management Tool (LMT) gets an error saying "Failed to contact the license server"
      • NED error message - The ProtoProxy is already set
      • Need to delete old publisher packages based on creation time
      • Need to find out users' logon activities
      • Not able to see the edit button, also the actions tab was not showing the Approve, Delete options
      • Question: Can the data and files for ALIM be encrypted?
      • Rendition Job processed by the Interplot Engine failed to create an instance of COM component - error: 8001010a
      • Setting the file name character replacement technique in eB
      • SSIS Connection Error with SSL Certificates
      • +The "New Revision" link/command is missing from the Actions menu
      • The module "adobepdflwrapper.dll" failed to load.
      • The “Email Transmittal(s)” option is missing from a Distribution Order/Transmittal
      • User cannot delete a document, getting error "The selected object is subject to an Approval Workflow and may not be deleted while the workflow is active"
      • User cannot edit (add/remove) the Projects related to a Distribution Order
      • User cannot Edit Document Title in ALIM Web
      • User cannot subscribe to documents - gets error "This Subscriber already exists for Delivery Def 1"
      • User cannot unapprove a document which is not Change Controlled
      • User get STARTTLS error with smtp.office365.com
      • User gets a "Failed to transfer" error message when trying to upload a file using eBweb
      • User gets a "PreventCache" or "502" error when tying to view a large multipage file in Brava
      • User gets a "value is out of range" error in the eB service properties screen
      • User gets a failed job in the mail queue with error "Could not resolve the email address"
      • User gets a timeout error using the ALIM Import Export Tool
      • User gets a Windows Security prompt when attempting to access an ALIMweb site
      • User gets an "Failed to retrieve a valid file cache response" error when attempting to view files using the Brava viewer
      • User gets an "Unable to find a valid user account..." in eBSMC when clicking on a community which uses Bentley Sign-On (IMS Authentication)
      • User gets an error about dependent renditions when processing disposition order list items
      • User gets an error batch in the Kofax Batch Manager regarding BAR CODE NUMBER
      • User gets an error opening excel files
      • User gets an error regarding certificate, security binding when attempting to run the eB System Management Console
      • User gets an error saying "Blazon is taking too long to write file to disk" when attempting to render a file
      • User gets an error trying to delete a Projectwise Data Source
      • User gets an error uploading a PDF file: 'The signature of the uploaded file does not match that sent by the client'
      • User gets an error when trying to create new Oracle Data Source in the eBSMC
      • User gets an error when trying to save in the My Preferences screen
      • User gets an error when trying to unapprove a document
      • User gets an extra "Please click on the files that you want to launch" prompt in internet explorer
      • User gets an Id < 1 error when opening user preferences or system preferences
      • User gets error in a report - The multi-part identifier "j12t0.pdm_file_id" could not be bound
      • User gets error on various screens or does not see new functionalities in ALIM Web after an upgrade
      • User needs to find documents with hidden file(s)
      • User receives an error saying "Root element is missing" when trying to run eB System Management Console eBSMC
      • Users are not able to launch or upload files in a high availability (HA) environment
      • Users get an error which says "Request Entity Too Large" when trying to upload a file
      • Users get error "No folder could be found that matches the supplied identifier" when trying to delete a folder from the System tree in Director
      • Users get error while accessing ALIM Web - The size of the request headers is too long
      • Using the "Turtle" (File Drop Zone) in Edge
      • What are the maximum values I can set for Max Asynchronous Jobs and Max Asynchronous Jobs Per Type?
      • When a new Placeholder is created in Assetwise it is not displaying the ProjectWise Link in Assetwise for that Placeholder
      • Where can I create a service request?
      • Work queue jobs fail with error "Could not resolve the email address for all the recipients"
    • +AssetWise Client
    • +eB - Training Recording
    • eB Create Backup and Restore
    • +eB Standard Viewer
    • Error using Bentley Sing-On (IMS)
    • External user failed to access ALIM site
    • Firewall File and Port Exclusion list
    • Maharashtra Metro Bulk export issue
    • Maharashtra Metro Rail Bulk Update of Tags not working(Customization)
    • NED Menu options
    • SSIS - eB Connection Manager not available in SSIS after Upgrade to ALIM 16.9.3
    • Troubleshooting logging on in using IMS as your authentication method

     
     Questions about this article, topic, or product? Click here. 

    File Handling

       
      Applies To 
       
      Product(s): eB Web
      Version(s): 15.x, 16.x.x
      Environment:  N/A
      Area:  Files Handling
      Subarea:  File Upload, Check In, Check Out
      Original Author: Gintautas Bajoriunas, Bentley Technical Support Group
       

     

     

     

     

     

     

     

     

    In web for file upload, check out, check in and other file handling operations Active X or ‘Web Client Controls’ are used. This wiki will be a short explanation of these applications and why in some cases it might not work

    Differences between Active X and Web client controls

    Differences between ActiveX and Web client controls

    Both applications do the same job and the only main difference for user is how these applications are installed on their PC.

    eB Web Client Controls is installed as any other windows application. Installation comes with all the other installation Client installation or with hot fix. Installation file is called ‘Web Client Controls.msi’. It might come in two different versions 64 bit and 32 bit version, bit version should match your browser (Internet Explorer) version not Operating system. Default installation directory is C:\Program Files (x86)\Bentley\eB\Web\Control32 (if it’s 64bit version then Control64)

    Active X is installed on users’ pc only when users opens eb Web, opens page where Active X is required and Accepts ActiveX installation from prompt screen (screenshot below).

     Location where Active X is stored Windows\Downloaded Program Files (sometimes it is stored under Conflict.x folder).

     Installation file is located in Web server eB virtual directory, Framework folder (C:\inetpub\wwwroot\site_name\Framework) and is called eB.Control.Web.cab.

     

    Other major difference for client is that all users can use different bit versions of Web Client Controls as for ActiveX only one bit version can be used by all users and the bit version will depends on server configuration. Note: ActiveX is never used with internet explorer 64bit version as it is five times slower than 32bit version.

    Note: If you have Web Client Components installed and ActiveX on same machine, Web Client Components will override ActiveX.

    Note: Client Components or ActiveX should be reinstalled after installing new version of eB.  

    Note: Client Components and ActiveX doesn’t work with any browser except Internet Explorer

     

    Most frequent issues

    How to identify that ActiveX or Web Client Components is not working: Open Create new eB Object or any Not Approved document and if you are not able to see “Turtle sign” It means that ActiveX or Web Client Components is not working and you won’t be able to do any file handling operation.

    Causes:

    1) If you are using ActiveX make sure you are using correct bit version of Internet Explorer.

    2) If you are using Web Client Components make sure you are using correct bit version of Internet Explorer.

    3) You are not prompted with installation message in IE and you don’t have ActiveX installed make sure you have correct settings set under your browsers security settings (see screenshot below).

    4) After installing Web Client Components make sure you have "Allow Previously unused ActiveX controls to run without prompt" Security setting for IE set to Enabled. This option set to Disabled might cause you some issues if you don't have permissions on running ActiveX components.

    See Also

    Troubleshooting File upload Issues

    Installing different versions of Web Client Controls on one machine

    • File handling
    • check in
    • Active C
    • eB Web
    • File Download
    • Web Client Controls
    • ActiveX
    • check out
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    • Gintautas Created by Bentley Colleague Gintautas
    • When: Fri, Sep 27 2013 10:55 AM
    • Don Bui Last revision by Bentley Colleague Don Bui
    • When: Tue, Apr 23 2019 4:30 PM
    • Revisions: 7
    • Comments: 1
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