I am trying to improve a work flow and would like some advice on the best way to set an alert based on a trigger date.
We have a process that requires two logged notification letters to be sent before building a legal case. In PEM I want to use the Actions to track the letters and responses. I have created actions and status with appropriate priority and the system returns a Target date as expected. System version 4.5
I want to send an alert email to the administration team when the target date equals the system date and thus requires further action \ the next step.
ENQ$ layer available for alerts does not allow for the action tab.
Triggers are based at the point of an attribute creation, update or deletion not when an attribute reaches the current date.