I have installed Bentley Mapcapture (this uses Microstation under the hood) on a user's machine. The software launches fine, however, when selecting a particular button, Microsoft office attempts to install 'something', however, after a few seconds, the application crashes and the following exception log is generated:
Loaded DLLs: W042181, Windows NT 6.1.7601 (0x1db1) Service Pack 1, Processor: 0, count 4, level 0x6, revision 0x3c03, range 00010000-fffeffff, Mon Sep 19 10:24:13 2016 BaseAddr Size__ VersionNumber_______ Path_____________________________________________________________ 1. 00400000 + f1000 08.11.09.129 C:\Program Files (x86)\Bentley\MapCapture V8i\MapCapture\MapCapture.exe 2. 02330000 + 49000 ?No Ver Info ?GetModuleFileName failed with error 0 for 0x2330000 3. 02420000 + 8000 ?No Ver Info ?GetModuleFileName failed with error 2 for 0x2420000 4. 024d0000 + e000 ?No Ver Info ?GetModuleFileName failed with error 2 for 0x24d0000 5. 025b0000 + 55000 ?No Ver Info ?GetModuleFileName failed with error 2 for 0x25b0000 6. 02660000 + 7d000 ?No Ver Info ?GetModuleFileName failed with error 2 for 0x2660000 7. 056c0000 + 8a000 08.11.09.129 C:\Program Files (x86)\Bentley\MapCapture V8i\MapCapture\StartupResources.dll 8. 05de0000 + 8000 ?No Ver Info ?GetModuleFileName failed with error 0 for 0x5de0000 9. 05df0000 + c000 ?No Ver Info ?GetModuleFileName failed with error 2 for 0x5df0000 10. 06320000 + c000 01.00.00.01 C:\Program Files (x86)\Bentley\MapCapture V8i\MapCapture\Assemblies\Microsoft.ApplicationBlocks.ExceptionManagement.1.0.dll 11. 06330000 + c000 ?No Ver Info ?GetModuleFileName failed with error 0 for 0x6330000 12. 06340000 + f000 ?No Ver Info ?GetModuleFileName failed with error 2 for 0x6340000 13. 06d90000 + 1c000 ?No Ver Info ?GetModuleFileName failed with error 2 for 0x6d90000
I suspect these errors are what is causing the application to crash. Does anyone have any ideas why?