I have a USRN that isn't on our system, however I do have a message saying ' PLEASE NOTE: The December 2018 NSG updates have now been applied to your Live database' how do I get this added to our system please?
Hello Sophie, please let us know what Bentley product you're using and the version number. If it is Exor, I will move your post to the Exor forum where someone from the Exor team can assist.
Jesse DringoliTechnical Support Manager, OpenFlows ProductsBentley Communities Site AdministratorBentley Systems, Inc.
Sophie, thanks for the private message confirming that you are asking about Exor. I have moved your post to the Exor Forum, where someone can assist you.
Thank you for your message. Could you please let us know this USRN number? Is your Live system on our servers? Please open NSG Loader Batches form and check if there are any messages in Record tab for all batches that were run last month.
The USRN is 9002314. I don't have access to NSG, however our Streetworks department do, and have had a look, but it appears to be a new USRN that isn't showing.
For further investigation could you please go to Street gazetteer Manager>Data>NSG Gazetteer , query back street with USRN 09002314 (do not delete leading zero) and let me know results.