Oracle Error

Re: Oracle Error

Lee Jackson — Thu, 03 Oct 2013 20:24:04 GMT

Response from user:

Sorry we are at crossed purposes. I was out of the office yesterday and most of today so I was unable to try another machine.

I’ve now tried one and I get the same error. However the regular user of that machine doesn’t have a problem.

Re: Oracle Error

Lee Jackson — Thu, 03 Oct 2013 19:29:45 GMT

That’s understandable but from experience Java is likely to be the cause, particularly as you didn’t see the error when you tried this on a different machine.

Previously I’ve seen 2 identical machines behave slightly differently and updating Java did fix the issues.

If the updated version doesn’t fix the problem initially, there are some options within Java that we can fine tune for you, but updating to a later version is the first step.

Re: Oracle Error

Lee Jackson — Thu, 03 Oct 2013 19:26:36 GMT

Response from user:

I’ll speak to our IT but I’m still puzzled. Every other exor user in the company is on the same JAVA version as me but they’re not having any problems.

Re: Oracle Error

Lee Jackson — Thu, 03 Oct 2013 19:25:51 GMT

As you cannot replicate the same problem from a different machine and other users dont experience this problem, I suspect this will be an issue with your version of Java (1.6.0_23).

Please could you ask your IT department to install Java Runtime Environment version 6 update 33 (1.6.0_33), which can be downloaded via the following page.

Please do not install Java version 7 as this will probably cause you more problems. For reference, you will be able to upgrade to the latest version of JRE when your system is upgraded to Exor version 4700 in the near future.

www.oracle.com/.../java-archive-downloads-javase6-419409.html

Re: Oracle Error

Alison Pyott — Wed, 02 Oct 2013 15:56:51 GMT

this error appears to be only affecting one user.

Re: Oracle Error

Lee Jackson — Tue, 01 Oct 2013 20:27:38 GMT

Information received, investigating..............

Re: Oracle Error

Lee Jackson — Tue, 01 Oct 2013 20:26:24 GMT

I’ve tried to replicate this problem as the Atlas user, using High Street for the query and then using works ********************** to link with, but the works form opened and displayed the record without an error.

Please could you advise which street you searched for in the Query Works form and an example works reference that replicates the error message for you?

Please also advise if this error is only seen by yourself, several users, or all users who try the same thing for the same record?

Re: Oracle Error

Alison Pyott — Tue, 01 Oct 2013 19:08:58 GMT

Steps taken

Query Works - Query on Street find correct notice, Links, Works - then get Runtime Error

Re: Oracle Error

Lee Jackson — Tue, 01 Oct 2013 18:09:05 GMT

Hi,

So that we can try to replicate the issue, please provide a step by step list of what the user does from logging in to the application, to receiving the error message.

Please also advise if this error is only seen by one user, several or all user who try the same thing.