Since being switched to laptops, following a hardware refresh and move toward flexible working, we are having frequent connection problems with our managed EXOR software.
I have attached the error message and expanded details.
Hardware & software as follows:
Windows 7, Internet Explorer 10 v10.0.17 Java 6 update 30, JInitiator 1.3.1.30.
We're using wired network connections and the network and internet connections seem stable. We're unsure as to whether there is a software compatibility issue or maybe a power saving setting that is cutting off a critical bit of software and causing the connection to crash.
Any help would be welcome, as we have raised this with our IT section and want to cover all bases.
Many thanks,
James
Hello James. Out of interest, does the error message appear after a period of inactivity, or is it a random occurrence?
Hello Khan. My experience is mostly after a period of activity, but not always. My colleague's seems to have this issue very randomly.
Hello James. Please cound you confirm what the default language is set to on your new machine? I think you can find this under the 'Region and Language' section.
Hello Khan. It is English (United Kingdom).
Hello James. Please could you provide the steps you use to log into the application. If you could provide the URL you use, that would be useful.
Kind Regards
Fezan Khan