Since being switched to laptops, following a hardware refresh and move toward flexible working, we are having frequent connection problems with our managed EXOR software.
I have attached the error message and expanded details.
Hardware & software as follows:
Windows 7, Internet Explorer 10 v10.0.17 Java 6 update 30, JInitiator 1.3.1.30.
We're using wired network connections and the network and internet connections seem stable. We're unsure as to whether there is a software compatibility issue or maybe a power saving setting that is cutting off a critical bit of software and causing the connection to crash.
Any help would be welcome, as we have raised this with our IT section and want to cover all bases.
Many thanks,
James
Hello James. Looking at your software setup, it appears you have Internet Explorer 10 installed. Looking at release configuration list, the tried and tested version of IE with your current version of software is IE8. Would it be possible to trial this on 1 machine?
In addtion to the trial, would it be possible to obtain the contents of the java console? Prior to sending the contents, you will need to set the logging level of the console to 5. To do this, you will need to open the java console by right clicking on the icon->Open Console. As soon as the console opens, press the number 5 on your keyboard.
Kind Regards
Feza
Thank you for your suggestions and your continuing efforts to get to the bottom of this. My colleague is investigating whether he can trial IE8 - I'll report back - and I've reset the Java console and captured the log up to, and including, a crash of the software. As the contents refer to our servers and IP addresses, I'm not comfortable sharing over this public forum. Is there a way that I can securely get the contents to you?
Hi James. I shall request a file from you using bentley sharefile.
Hi Fezan. I have uploaded the file (thank you). I cannot imagine that I was doing anything more complex than reading and responding to emails and some pdf editing. We have a GIS mapping system called PlanWeb that uses Java, which I have used today, but not during the period of the log (or so I can recall).
The log covers approximately 10minutes, during which time I was actively using my PC with a wired network connection (i.e. it wasn't using WIFI and did not go to sleep).
I hope this helps.
Hi James, thanks for the output from the Java console. I noticed that you are using a proxy. As a test, possibly on the same machine where IE8 may be installed, would it be possible to bypass the proxy and see if that makes a difference? I'm currently connected to the system without using a proxy and it seems to work seemlessly. I am also using a laptop, albeit not from a remote session, but this is something I can test in a few days.
Fezan
I seem to remember having to bypass the proxy in the distant past... We are liaising with our IT dept regarding IE 8 and the proxy. They have asked for the preferred Java version (and Jinitiator, if required) for EXOR also. Do you have a preferred version?
Hi James,
We currently certify Java 6 update 29 for our 4.5.0.0 (4.5.10 TMA Noticing Manager) release and Java 7 update 24 for 4.7.0.0 onwards.
For further reference please see the following link to the Exor Release Configuration guide, which replaces the old Exor Certification Matrix:
communities.bentley.com/.../264215.aspx
Thanks,
Lee Jackson | Product Manager