The Authority has some rejected invoices as the utility believe they have not received the inspection. So the Authority needs to check the FTP to see when the batches were sent.
If you have disputes where a recipient says they have not received a inspection.
Query the inspection back in the inspection sent received form. Obtain the batch file which is located at the bottom right of the form.
Note that the batch is made up of your Org dist and date time. e.g
1234123_A1234123120130111160248.txt So after A 1234123 is the year 2013 month Jan, day 11th at 16:02
Go to your auto FTP page - There will be a link on your MAS page.
Select Send Daily Log
Locate the date this file was sent in. Click on that date
Then CTRL +F to open find then enter the batch to try to find the batch file. It will be green if sent successfully and Blue/Red if there were problems. You may have to search later dates if it failed for a few days, but eventually there should be a green one which will be the actual date it was transmitted.
Go to TMA3000 the Monitor Web Service Transactions form
You will need to tick the include ‘successful transactions’ tick box and uncheck the Restrict check box. Put the form in query mode and query back the works reference. Click on the inspection you sent and check it is at OK status. If it is at error it has not been sent so you will need to check the error details. If it is at OK status then click the recipient tab and note the response date. This date is the exact date/time it was received by the utility so would be proof of when the defect was issue.