Problem

After creating an alert based upon criteria within Enquiry Manager, the following error message appears:

ORA-29278: SMTP transient error: 421 Service not available

Solution

Ensure the SMTP server is up and running. 

Also, ensure the user has the role 'EMAIL_USER' against their account.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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