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ALIM | Exor - Wiki User can’t view any reports
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    User can’t view any reports

      Product(s): Exor Reports
      Version(s): 4.x
      Environment: N/A
      Area: Exor Reports
      Subarea: N/A

    Problem

    On running any Exor report (DOC0160, MAI3505, MAI3919, etc ) a blank browser screen is appearing. An user is unable to print Work Order on MAI3919A form too.

    Solution

    Check Report server status on Application server. Is it OK. We recommend to restart (shutdown/start-up) Report server in that case. Usually Enterprise Manager (EM) is used for that purpose. Start EM, by default it is accessible from Application server on  http://localhost:7001/console and login as WebLogic administrator.

    In order to see the status of Report go to Environment\Servers (on left side menu tree) Configuration tab. Find a server named as WLS_REPORTS and check it’s status (Health must be OK).

    In order to restart Report server select Control tab at the center and select WLS_REPORT server then press Shutdown. After 3-5 minutes  press Start button for WLS_REPORTS. Wait 3-5 minutes and check the status of the Report server again.

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    • renatas Created by Bentley Colleague renatas
    • When: Tue, Dec 30 2014 4:53 AM
    • renatas Last revision by Bentley Colleague renatas
    • When: Mon, May 27 2019 4:44 AM
    • Revisions: 5
    • Comments: 0
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