Locator - Measure tool does not work - Your query failed


  
 Applies To 
  
 Product(s):Exor Network Manager
 Version(s):4.7.0.0
 Environment: N/A
 Area: Locator
 Subarea: 
 Original Author: Bentley Technical Support Group
  

 

 

 

Problem Description

When trying to use either the measure tool, i.e. measure area/length, the following error message appears:

Your query failed. Please enter the line again

 

Reason

Within the java console, the code creates a select query.  After running this query in SQL Plus, an error message appears indicating that an identifier is invalid.  This usually means that the version of the mapviewer package is incorrect.

Steps to Resolve

Ensure you have the latest mapviewer package or contact TSG support to determine the correct version for your system.