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ALIM | Exor - Wiki Unable to obtain database connection
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 Questions about this article, topic, or product? Click here. 

Unable to obtain database connection

(19074 False)

Applies To
Product(s): Exor TMA Web Services
Version(s): 04.05.00.00
Environment: N/A
Area: N/A
Subarea: N/A
Original Author: Bentley Technical Support Group

Problem

 User reported that notices are not being sent out via web services.

Solution

 Log into the web server and under the EToN_Outgoing composite, check the log files.  Within the log files, you will see an error relating to a failure connecting to the database.  If this is the case, consider making the following change:

Log into Web services console

Select DataSource --> Configuration --> Transaction and ensure "Set XA Transaction Timeout" is enabled

Alternatively, contact Bentley Support to assist with enabling this option.

  • failure
  • Web Services
  • datasource
  • connection pool
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  • Fezan Khan Created by Bentley Colleague Fezan Khan
  • When: Thu, Jan 29 2015 6:10 AM
  • Sarah Williams Last revision by Bentley Colleague Sarah Williams
  • When: Tue, Nov 8 2016 3:41 AM
  • Revisions: 2
  • Comments: 0
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