Unable to obtain database connection


	Applies To

	Product(s):	Exor TMA Web Services
	Version(s):	04.05.00.00
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Problem

User reported that notices are not being sent out via web services.

Solution

Log into the web server and under the EToN_Outgoing composite, check the log files. Within the log files, you will see an error relating to a failure connecting to the database. If this is the case, consider making the following change:

Log into Web services console

Select DataSource --> Configuration --> Transaction and ensure "Set XA Transaction Timeout" is enabled

Alternatively, contact Bentley Support to assist with enabling this option.