The Identify Multiple feature when clicked shows 'Failed to Locate any feature within the defined buffer limits. Please try again'.
1. Make sure that how close to the feature are you clicking, Check the value of WEBMAPIDBF in Product Options form - HIG9130. For more details see below wiki:
2. Check if this happens for any specific layer in the Layer Control Tool and if it works for all other layers. Each time you check mark/select a specific layer in Layer Control Tool, see the Java console log for any errors thrown.
Contact Bentley support in case if you find it difficult to troubleshoot errors thrown in Java console.