| Product(s): | Exor Server | ||
| Version(s): | All | ||
| Environment: | N/A | ||
| Area: | N/A | ||
| Subarea: | N/A |
Problem
When you log in to the Exor application, the below warning message populates: ORA-20000: HIG-0230: Inconsistency detected between licenced product versions on the database and in the Exor Product Version Numbers File.: Check the contents of 'EXOR_VERSION.TXT' and table HIG_PRODUCTS
Solution
This is because the version specified in the HIG_PRODUCTS table and file 'EXOR_VERSION.txt' on form server is mismatched. You need to edit the product version manually in the Exor_Version.txt file. This file is referenced in Windows Registry setting "EXOR_VERSION‟ and by default is located in the <exor_base>\bin directory.
You can check the versions specified in the HIG_PRODUCTS table by logging into the Exor application and selecting Exor / Security / Products.
Please note if the Exor_version.txt file needs updating all users need to have logged out of the Exor application first, otherwise the file will be locked.
See Also
Exor Product Installation and Upgrade Guide: 3.3.6 Mandatory Configuration (Post Install and Upgrade)
External Links
Bentley Technical Support KnowledgeBase
| Original Author: | Jyoti Patil |