When reporting errors with Exor products hosted on Managed Service systems it helps to provide the names of the module, application server and database server being used, especially if the error is an Oracle (ORA-xxxxx) type error. This article explains how to obtain this information.
This article applies to Managed Service users only - the information described below depends on product options and server configuration so may not be available on non-Managed Service systems.
Some terminology used in this article:
The 'browser window' refers to the internet browser window used to launch Exor. It usually has a title 'Closing this window will exit "Highways by Exor"' and often appears only to contain a dark grey blank square with white borders.
The 'database server' is the server where the data is stored.
The 'application server' is the server where the forms and reports (through which you view the data) are stored.