New Defect Scheduled Alerts do not work


 Product(s):Exor Maintenance Manager
 Version(s):N/A
 Environment:N/A
 Area:Alert Manager
 Subarea:N/A

Issue

New Scheduled Alert for defects does not work and users do not receive alert emails

Reason

This was a specific case where a new scheduled alert failed because there were some Maintenance Manager defects whose priority and activity values were not not specified (nor end-dated) in Exor metadata on NM0301 Asset Domain form.

Solution

1. Delete defects with invalid priority and / or activity values

or

2. Set new values in the Asset Domain (NM0301) form accordingly.

 Original Author:Renatas