Problem

Users cannot save a new or update an enquiry. Please see the screenshot of the error message.

If you click on Ok button and then go to Help>Display Error the real error is displayed:

ORA-29279: SMTP permanent error: 503 illegal command sequence

Solution

This is a known issue. The emails are not sent to the internal user. The defect number is TFS#426524. As a work around to the issue please create contact as a normal Exor user in Users form and assign it to the enquiry.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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