| Product(s): | All Exor Products | ||
| Version(s): | All | ||
| Environment: | N/A | ||
| Area: | Working from Home | ||
| Subarea: | N/A |
Related Products: Asset Manager, CIM/FIM, Enquiry Manager, IM4, Maintenance Manager, MapCapture, Network Manager, Network Event Manager, Street Gazetteer Manager, Schemes Manager, Structures Manager, TMA Noticing & Permitting, Transportation Intelligence Gateway, UKPMS, AWLRS
Historically a number of Exor Users have accessed Exor software while not working in an office.
The software is designed to be accessed remotely and has been used this way for many years.
Users who are associated with a Managed Service Contract should see no impact at this time.
Users who are associated with an On-Premise installation should expect to be contacted by their own IT department with details.
Bentley Support is open for business as usual, despite working remotely, any Service Requests raised through the usual SAP Portal will be dealt with in the normal manner.
In view of the current situation SAP has been amended to allow Bentley to react quickly to any issues related to working from home – please ensure you tick the new “Working from Home Related Issue” box if you feel the issue is related to you working from home rather than you are just working from home.
For major incidents classed as P1 issues, phone calls are still being taken.
Machine Requirements
Heritage Brand Exor product is a server-based suite of software, whether you are a Managed Service User or not working from home will mean you connecting to a service.
You will not need to download any software to access the service.
Bentley recommend using Internet Explorer (IE)11 as the connection tool.
You will need java on your machine. If you don't have it installed your IT department should be able to help.
Accessing Product Information
Connection to the Bentley Communities Portal will allow you through to access Files under ALIM/Exor:
https://communities.bentley.com/products/assetwise/exor/m/mediagallery
You must be logged in as a Bentley User to download these.
Additional Help
Bentley Communities remains available to you to review Wikis, Forum, Blogs and Files:
https://communities.bentley.com/products/assetwise/
Hints and tips for working remotely with Exor Products:
- Logging in – Users should see no difference – any issues please raise an SR.
- If you cannot access the SAP Portal please telephone the Support Team on 0808 101 9246 following the call tree – press 2 for Support and 2 for non-Projectwise.
- Performance – If you see degradation in performance while working from home try a call to your local Internet Service Provider, should they confirm all is well, please log an SR.
- Printing – please check where you are sending your output!
- Securing your screen – depending where you are you may want to secure your screen before leaving your computer – Ctrl-Alt-Delete to close and lock screen.
- Log off – Users should see no difference – any issues please raise an SR.
| Original Author: | Mark Lowe |