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ALIM | Exor - Wiki Working From Home with Exor
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    • -Exor - Wiki
      • +ALIM Document Manager
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      • +AWLRS
      • +Exor Asset Manager
      • +Exor CIM / FIM
      • +Exor Document Manager
      • +Exor Enquiry Manager
      • +Exor Information Manager
      • +Exor Information Manager TMA Reporting Pack
      • +Exor Maintenance Manager
      • +Exor Maintenance Mobile
      • +Exor MapCapture
      • +Exor MapCapture (ESRI)
      • +Exor MCI MapCapture Interface
      • +Exor Network Event Manager
      • +Exor Network Manager
      • +Exor Oracle
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      • +EXOR product placeholder
      • Exor Public Enquiry Manager API
      • +Exor Schemes Manager
      • +Exor Spatial Manager
      • +Exor Street Gazetteer Manager
      • Exor Streetworks Manager
      • Exor Streetworks Mobile
      • +Exor Structures Manager
      • Exor Structures Mobile
      • +Exor TMA Noticing Manager
      • +Exor TMA Permitting Manager
      • +Exor UKPMS
      • +Transportation Intelligence Gateway
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      • +Video Series for Exor
      • Working From Home with Exor
    • +AssetWise ALIM for Transportation

     
     Questions about this article, topic, or product? Click here. 

    Working From Home with Exor

      Product(s): All Exor Products
      Version(s): All
      Environment: N/A
      Area: Working from Home
      Subarea: N/A


    Related Products: Asset Manager, CIM/FIM, Enquiry Manager, IM4, Maintenance Manager, MapCapture, Network Manager, Network Event Manager, Street Gazetteer Manager, Schemes Manager, Structures Manager, TMA Noticing & Permitting, Transportation Intelligence Gateway, UKPMS, AWLRS

    Historically a number of Exor Users have accessed Exor software while not working in an office.

    The software is designed to be accessed remotely and has been used this way for many years.

    Users who are associated with a Managed Service Contract should see no impact at this time.

    Users who are associated with an On-Premise installation should expect to be contacted by their own IT department with details.

    Bentley Support is open for business as usual, despite working remotely, any Service Requests raised through the usual SAP Portal will be dealt with in the normal manner.

    In view of the current situation SAP has been amended to allow Bentley to react quickly to any issues related to working from home – please ensure you tick the new “Working from Home Related Issue” box if you feel the issue is related to you working from home rather than you are just working from home.  

    For major incidents classed as P1 issues, phone calls are still being taken.

    Machine Requirements

    Heritage Brand Exor product is a server-based suite of software, whether you are a Managed Service User or not working from home will mean you connecting to a service.

    You will not need to download any software to access the service.

    Bentley recommend using Internet Explorer (IE)11 as the connection tool.

    You will need java on your machine.  If you don't have it installed your IT department should be able to help.

    Accessing Product Information

    Connection to the Bentley Communities Portal will allow you through to access Files under ALIM/Exor:

    https://communities.bentley.com/products/assetwise/exor/m/mediagallery

    You must be logged in as a Bentley User to download these.

    Additional Help

    Bentley Communities remains available to you to review Wikis, Forum, Blogs and Files:

    https://communities.bentley.com/products/assetwise/

    Hints and tips for working remotely with Exor Products:

    • Logging in – Users should see no difference – any issues please raise an SR.
    • If you cannot access the SAP Portal please telephone the Support Team on 0808 101 9246 following the call tree – press 2 for Support and 2 for non-Projectwise.
    • Performance – If you see degradation in performance while working from home try a call to your local Internet Service Provider, should they confirm all is well, please log an SR.
    • Printing – please check where you are sending your output!
    • Securing your screen – depending where you are you may want to secure your screen before leaving your computer – Ctrl-Alt-Delete to close and lock screen.
    • Log off – Users should see no difference – any issues please raise an SR.

      Original Author: Mark Lowe
    • Working from Home
    • WFH
    • Exor
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    • Sarah Willis-Culpitt Created by Bentley Colleague Sarah Willis-Culpitt
    • When: Wed, Apr 15 2020 1:22 PM
    • Sarah Willis-Culpitt Last revision by Bentley Colleague Sarah Willis-Culpitt
    • When: Wed, Apr 15 2020 1:23 PM
    • Revisions: 2
    • Comments: 0
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