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 When trying to download a large number of files, the zip file doesn't appear in user's downloads folder

 

	Product(s):	ALIM for Transportation
	Version(s):	01.03.13.02
	Area:	Documents
	Original Author:	Bentley Global Technical Support
	Date Logged  & Current Version	3-Jul-2023 version 1

 

Solution:

When downloading a large amount of files, a message should appear to say it's going to take a while.  If that happens the download is not going to start automatically.  To obtain the download:

Step 1:  Click the person icon on the top right of the menu in the blue bar at the top. Select pending tasks.

Step 2:  Find the download in the list of pending tasks - it'll probably be at the top or near it.  Keep using Actions / Refresh until it shows as complete.  If there is an error message against the pending task record starting 'Could not find a part of the path', check the names of the documents being downloaded.  If any of them end in a space or a full stop, you will need to remove the space or full stop from the end of the name before it will download as part of a bulk download.  The file will probably still download by itself with no problems.

Step 3:  Click the person icon on the top right of the menu in the blue bar at the top again but this time select All downloads.

Step 4:  Identify the download by the date - it usually orders so the latest is at the top.  Click the filename of the file you want to download.

Step 5:  The file will be downloaded to your usual download location.