Unable to raise any new work orders. Every time we try to create an order it defaults to a work order that has already been created and cancelled
Find the maximum works order number allocated. Find from the works order form (mai3800).
Works order numbers are stored in different locations depending on the product option WORREFGEN. Check that value. Then use the following below.
If WORREFGEN value = 'A'
Order numbers used are therefore allocated from hig_admin_units table, Need to locate appropriate admin unit where the problem is taking place. Last entry in here for admin unit 1 was 27656,. However, somehow they had managed to create and cancel an order 27657 but that hadn't been updated in the table. Therefore system would try to keep allocating next available number 27657 which had been taken. If this is the situation please contact Bentley TSG to have this corrected.
If WORREFGEN value = 'C' ( contract based )
Please contact Bentley Support for a script to check the latest work order numbers against each contract. If there is a discrepancy, they can supply a script to correct it.
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