| Applies To | |||
| Product(s): | EXOR NET CORE/NETWORK/ASSETS | ||
| Version(s): | 4.3.0.0 | ||
| Environment: | N/A | ||
| Area: | Administration | ||
| Subarea: | N/A | ||
| Original Author: | Bentley Technical Support Group | ||
Problem
Exporting Asset data from grid in Locator ( Bridge Over ) do not get the option of either saving or opening the file and cannot locate the file once exported. Seems to fire up a window that appears briefly then disappears.
Solution
Check Internet Explorer Settings
From File menu select Tools, Internet Options, select Security Tab,Select Custom Level.
Scroll down until you see Downloads and check
1. Automatic prompting for Downloads radio button is Enable
2. File Download radio button is Enable
3. Font Download radio button is Enable
If 1. or 2. above Disabled change to Enable and Save - can resolve the issue. Then Retry without leaving the application. May need to get your IT section to change these settings if not allowed to do.
When selecting Export Results from within the Map window, after selecting either comma separated values or XML and then export nothing happens. please advise.
Hopefully it is doing the extract but you aren't seeing the file as it appears in the launchpad window not the window where the extract from Locator is being done
If you are not seeing the file or message in that window check no popup blockers are preventing
See Also
External Links
Bentley Technical Support KnowledgeBase
Comments or Corrections?
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