Depending on your system's configuration, passwords may expire or be locked, for reasons such as:
This wiki describes how to unlock accounts and reset user's passwords in Highways by Exor and ALIM Document Manager. Please note, if the user is logging in via IMS (i.e. with their email address as the username), Bentley colleagues cannot set their password for them. In that case users need to go to https://ims.bentley.com and follow the 'forgot password' instructions.
For Highways by Exor, log in as the Highways Owner User (usually called Highways or Atlas). Navigate to Exor / Security / Users and query back the relevant user by pressing F7 or clicking Enter Query in the toolbar, enter their username then press F8 or click Execute Query. Check the Status field.
For ALIM Document Manager, log in to eB Director as the ADMIN user. In the Search drop-down choose People and search on the User's surname or login. Please note this search is case-sensitive. Double click the appropriate user in the search results to bring up the user's details.
Exor General System Admin Guide. The 4500 version can be found here: https://exor.assetwiseonline.bentley.com/Assetwise/docindex.asp?docs=4500-product
The 4700 version can be found here:
How to change the Highways Owner password (Managed Service Users will need to contact their Services Manager or log a Service Request)
Bentley Technical Support KnowledgeBase
Bentley LEARN Server