When trying to send a comment it errors "Error Sending To Primary Recipient". In the recipient tab it says Fault Code Sender Fault Reason Invalid XML. Other notices are sending to the recipient but these comments fail.
This error means that something in the comments is making the XML invalid. The most comment reason for this is if you copy text from MS office programmes. I.E There is a store lists of comment response and the user copies the required one from Word/Excel into the comment box in tma1001. There can be invalid characters that are copied over which are not visible but when the XML try’s to validate, these characters cause it to fail. Best thing to do is create Standard text rather than copy and paste.
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