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  • -Exor - Wiki
    • +AWLRS
    • Exor Accidents Manager
    • +Exor Asset Manager
    • +Exor CIM / FIM
    • +Exor Document Manager
    • -Exor Enquiry Manager
      • "ORA-29278: SMTP transient error: 421 Service not available" error in form due to the creation of an alert.
      • Application locks when used by more than 1 person
      • DOC-0157 Responsibility Of is blank
      • Error in module <<Instantiate_word_obj>>
      • Error whilst running report - DOC0160
      • Error: Oracle.forms.webutil.file.FileFunctions bean not found.
      • FRM-40735: WHEN-NEW-FORM-INSTANCE trigger raised unhandled exception ORA-06502
      • HIG-0543 error when trying to view attached document.
      • How to change the Ownership for admin email.
      • How to enable Injuries and Damage fields
      • How to set up a Document location with Oracle Directory type.[Document Manager]
      • Issue with enquiry status codes
      • +Locator - Exor Enquiry Manager
      • ORA-01400 cannot insert Null Into DOC_DATE_ISSUED.
      • ORA-29283 error appears when attaching a new document.
      • Other - Exor Enquiry Manager
      • PEM emails stopped sending
      • PEM: HIG-0064 Value already exists
      • +Public Enquiries - Exor Enquiry Manager
      • User can't create document from Word template.
      • Users are unable to attach documents to Pem ERROR>WUT-129
    • +Exor Information Manager
    • +Exor Information Manager TMA Reporting Pack
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    • +Exor Oracle
    • Exor Problems and Solutions
    • +EXOR product placeholder
    • +Exor Public Enquiry Manager API
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    • ORA-20000: HIG-0230: Inconsistency detected error on login
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  • +ALIM Document Manager

 
 Questions about this article, topic, or product? Click here. 

PEM emails stopped sending

(9050 False)
  Product(s): Exor Public Enquiry Manager (ENQ)
  Version(s): 4.3.0.0
  Environment: N/A
  Area: Public Enquiries
  Subarea: N/A

Problem

 PEM emails stopped sending.

Solution

 There can be a number of reasons for this. Things to check are:

  1. Product options beginning with SMTP - check with the user's IT department that these are set correctly.
  2. Try a ping command to the server in SMTPSERVER product option - if the database server cannot ping the mail server that might be the problem.
  3. Check whether it's an alert being used, or a trigger (bespoke or otherwise) on the DOCS table.  If an alert, go to the Alert Log (hig1525)to see whether there are any error messages to give a clue why they're not sending.  Check that the alert process is running through the process monitor form.
  4. If a trigger, go to Mail Message Administration (hig1903) and check the status of recent jobs which may give a clue as to the cause of the problem.  In a recent case, this was because the new mailserver had more error checking and objected to the domain of the dummy email address assigned to the Highways owner user which is seen as the sender.  Changed the address from a@a.com to a@user_normal_domain and it sent OK.
  5. If it's a trigger, check that the dbms job is not broken.  If it is broken, execute the mail sending process manually through SQL to see what errors occur, i.e. exec nm3mail.send_stored_mail;
  6. Once the dbms job is OK and the mail set up is OK, you can resend any errored messages by setting the nm_mail_message.nmm_status to null on the errored messages (Please contact TSG for a script if you need to do this) and then executing the nm3mail.send_stored_mail procedure as above.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

 

  Original Author: Elisabeth Pry
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  • Elisabeth Pry Created by Bentley Colleague Elisabeth Pry
  • When: Thu, Sep 12 2013 9:39 AM
  • Sarah Williams Last revision by Bentley Colleague Sarah Williams
  • When: Tue, May 16 2017 12:28 PM
  • Revisions: 3
  • Comments: 0
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