Problem

 A user has incorrectly completed a works order (manually) from the contractor when interfaces are on for the contract, furthermore the work order had been put through a payment run. Can a user be prevented from doing this and can the order be undone ?
Replication Steps: Query an order back in MAI3800 that is instructed and either complete from the front screen selecting COMPLETED button.

Solution

Completing the works order from the front screen or work order line cannot be done with product option COMPWOLEL set to N when interfaces switched on for the contract. The issue occurred as the option was set to Y. The payment run process cannot be undone through the application. Consultancy Services would be required to achieve as would need to write sql to do.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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