User is unable to connect to managed service database via a JDBC link.The error shown was ORA-12505, TNS: listener does not currently know of SID given in connect descriptor.
If you connect to a managed service database via a JDBC link and this error is seen then it could mean that the connection details you have are now incorrect. When a database is upgraded to 4400 then it will be hosted on a new server due to the change in Oracle technology, so you will require some new connection details – please contact support by raising a new help ticket if you require this information.
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