| Product(s): | AssetWise Inspections | ||
| Version(s): | N/A | ||
| Environment: | N/A | ||
| Area: | General | ||
| Subarea: | N/A |
User(s) cannot access a specific asset/group of assets
An imported value appears in the wrong format
An edit isn't appearing in a report
User(s) cannot open an approved report
User cannot connect to BrM
Fix appearing in UAT is/was pushed to production
Asset/asset value/report/report type appears different in UAT than in production
User entered an incorrect username/password & requires administrator assistance
Following analysis by a support specialist/consultant/project manager/QA analyst, security was re-run on a user(group) & the issue was resolved.
For connection issues, the suggestion was made to check local server/firewall settings.
On a user-hosted site, a suggestion was implemented on production by the external IT department after QA & verification
Administrator created a case for MAS to backup production forms/data/assets to the UAT site
Bentley admin referred to local (state/government/rail) administrator
https://communities.bentley.com/products/assetwise/inspecttech/w/wiki/21499/support