SUPERLOAD provides permit administration, routing, and analysis capabilities for vehicles that exceed the legal limits (size and/or weight) for roads and bridges owned by the specific Transportation Department. Each Transportation Department will issue anywhere from approximately 50,000 to multiple hundreds of thousands of oversize/overweight permits each year. There are typically somewhere around 5,000 to 10,000 industry applicants registered in each Transportation Department system. Each Transportation Department will likely have a SELECT agreement with us. However, it is expected that about none of the permit applicants will have any other working relationship with us.
Some SUPERLOAD implementations still exist in the “traditional” model, where the Transportation Department licenses SUPERLOAD, paid for professional services implementation efforts, and maintains a current SELECT agreement. In those cases, our support efforts are limited to the Transportation Department users and they will contact us by submitting a Service Ticket or by calling the SELECT number (800-778-4277 – option 1, then 2, then 6, then 6 for a new issue and option 2 and the 10 digit service ticket number for an existing issue). Several implementations, and our goal for all new implementations, is that they are executed and supported via the Software as a Service (SaaS) (or MANAGEservices) model. In those implementations, Transportation Departments will not pay any product licenses, professional services implementation costs, or direct SELECT agreement fees. Rather, we do the entire implementation for free and recover our investment over time via fees per transaction or annual subscriptions. When we implement via SaaS, we typically extend our support reach beyond just the Transportation Department users to the end user applicants. We make it clear that we will not support every issue an applicant has and will restrict the support to the technical issues (e.g., What is happening with the site? Why am I getting this error message? Can you explain how to do this routing? etc.) We do not address any of the permit operation type questions and require that the applicant contact the Transportation Department in those cases (e.g., Why does my truck fail this specific routing? Why has my request been with the permit office for review for so many hours? Why did you put specific movement conditions on my permit? etc.). Transportation Department users may submit a Service Ticket or call the SELECT number just like the traditional implementations. Because we are also supporting the applicants, and because those applicants will not likely have a SELECT agreement, we have a separate number for those applicants to call (800-485-8330). GotPermits is a site we began several years ago that was based on the SUPERLOAD technology and allowed for submitting applications across multiple agencies. The GotPermits name is also used today to describe the environment where we host the solutions.
With either of the implementation options, the Transportation Departments can choose to implement any one or more of the following SUPERLOAD modules.
SUPERLOAD Permit Administration – The permitting module provides all the tools required to administer the permitting rules and processes. The module allows for the entry and validation of all permit applications by several types of users internal to the agency, as well as end users (the applicants – carriers and services). This module validates all application data, coordinates with technical review modules as needed, and handles all payment processing and permit document creation and conveyance. Every action taken by a user is recorded along with a time and date stamp. Every data element change is also recorded and can be audited. All output conditions are configurable. It also provides full back office reporting and accounting capabilities. The permitting module when integrated with other technical review modules can provide full automated system issuance of permits.
SUPERLOAD Route – The routing module is a map-based process available to all types of users. The module enables automated, partially automated, or manual route selection. Where all or part of the route is user selected, the system determines if the route is appropriate for the permit vehicle. Where automated, the user defines the extent of the trip and the system finds a permit-able route. The routing process checks the selected trip for overall continuity and travel-ability, all horizontal and vertical clearance limits, and can integrate with the bridge and temporary
SUPERLOAD Bridge – The bridge module provides structural analysis capabilities ranging from full live load analysis of the permit vehicle, to various implementations of moment and shear equivalence calculations, to more generalized tabular capacity review. The Bridge module is designed to interface with the routing module and to determine if travel should be permitted over each bridge along the trip. Depending on the available data and configured analysis processes, the system can perform multiple ratings and automatically determine movement restrictions.
SUPERLOAD Restriction Manager – The restriction manager module allows all users to query, view, and report on existing restrictions. The module allows authorized users to enter and manage restrictions. All restrictions in the system affect the routing performed by the routing module.