Paying for a permit:
What type of payment is being made (account, credit card)?
Are they seeing an error?
For account payment and insufficient fund errors, they do not have enough funding available, considering all other pending requests, for the application to be submitted. They need to replenish their account.
For credit card payment, they may see an error like “Invalid Credit Card: User has entered in an invalid credit card number, the wrong expiration date, chosen the wrong credit card type or entered an invalid CVV (if available).” The user needs to enter a valid credit card number, enter the correct expiration date, select the correct type of card or enter a valid CVV. If they get the message, “Error processing Credit card; Credit Card Service is not available”, Superload support needs to be notified..