How do I get support?

For inquiries concerning technical support, please call 1-800-485-8330 between 8:30 am and 5:00 pm Eastern, Monday through Friday. You may also send your inquiries via email to support@gotpermits.com.

For inquiries concerning general permitting support, please call 304-558-9547 between 7:30 am and 4:00 pm Eastern, Monday through Friday.

For inquiries concerning bridge analysis or load issues, please call 304-558-9547 between 7:30 am and 4:00 pm Eastern, Monday through Friday.  .

For emergencies occurring after-hours, during weekends, and holidays, please call West Virginia Division of Highways Transportation Management Center at 304-558-3028. An emergency is considered an urgent, unforeseen occurrence or event that affects public safety and welfare, and requires immediate attention. Examples include, but are not limited to, natural disasters (floods, hurricanes, etc.), highway accidents that result in major traffic arteries blocked, chemical spills or explosions, mining disasters, and widespread electrical power outages or potential outages. Temporary plant or business closings or other situations that result in purely financial losses are not considered to be emergencies.