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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information</link><description>BCDE Wiki</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information</link><pubDate>Wed, 17 May 2023 13:41:47 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>FernandoM</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Current Revision posted to BCDE Wiki by FernandoM on 5/17/2023 1:41:47 PM&lt;br /&gt;
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&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BCDE even if you do not have an username and password. Those usually are documents issued to you by someone in a BCDE project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
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&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BCDE server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " height="250" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" width="471" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BCDE server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to.&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact BCDE support&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/11</link><pubDate>Wed, 01 Feb 2023 12:20:41 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>FernandoM</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 11 posted to BCDE Wiki by FernandoM on 2/1/2023 12:20:41 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BCDE even if you do not have an username and password. Those usually are documents issued to you by someone in a BCDE project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BCDE server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " height="250" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" width="471" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BCDE server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to.&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact BCDE support at&amp;nbsp;&lt;a href="mailto:bc.support@bentley.com"&gt;bc.support@bentley.com&lt;/a&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/10</link><pubDate>Wed, 01 Feb 2023 11:48:01 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>FernandoM</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 10 posted to BCDE Wiki by FernandoM on 2/1/2023 11:48:01 AM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;table class="MsoNormalTable" style="border:none;border-collapse:collapse;" border="1" cellpadding="0" cellspacing="0" height="295" width="689"&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BCDE server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " height="250" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" width="471" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BCDE server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to.&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact BCDE support at&amp;nbsp;&lt;a href="mailto:bc.support@bentley.com"&gt;bc.support@bentley.com&lt;/a&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/9</link><pubDate>Wed, 01 Feb 2023 11:45:39 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>FernandoM</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 9 posted to BCDE Wiki by FernandoM on 2/1/2023 11:45:39 AM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " height="250" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" width="471" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to.&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact&amp;nbsp;&lt;a href="mailto:bc.support@bentley.com"&gt;bc.support@bentley.com&lt;/a&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/8</link><pubDate>Thu, 24 Mar 2022 12:23:38 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Indre Tumaite</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 8 posted to BCDE Wiki by Indre Tumaite on 3/24/2022 12:23:38 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
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&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " height="250" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" width="471" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to.&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/7</link><pubDate>Thu, 24 Mar 2022 12:21:58 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Indre Tumaite</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 7 posted to BCDE Wiki by Indre Tumaite on 3/24/2022 12:21:58 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " height="191" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" width="360" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to.&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/6</link><pubDate>Thu, 24 Mar 2022 12:21:26 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Indre Tumaite</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 6 posted to BCDE Wiki by Indre Tumaite on 3/24/2022 12:21:26 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;table class="MsoNormalTable" style="border:none;border-collapse:collapse;" border="1" cellpadding="0" cellspacing="0" height="295" width="689"&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " height="191" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" width="360" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/5</link><pubDate>Thu, 10 Mar 2022 13:03:29 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Indre Tumaite</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 5 posted to BCDE Wiki by Indre Tumaite on 3/10/2022 1:03:29 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span style="color:black;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam&amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span style="color:#0092d4;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;span lang="EN-US"&gt;&amp;middot;&lt;span style="font-style:normal;font-weight:normal;line-height:normal;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;"&gt;&lt;b&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:arial, helvetica, sans-serif;font-size:inherit;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/4</link><pubDate>Thu, 10 Mar 2022 12:15:10 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Indre Tumaite</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 4 posted to BCDE Wiki by Indre Tumaite on 3/10/2022 12:15:10 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
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&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/3</link><pubDate>Tue, 08 Mar 2022 12:46:32 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Jennifer Gebhard</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 3 posted to BCDE Wiki by Jennifer Gebhard on 3/8/2022 12:46:32 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;table class="MsoNormalTable" style="border:none;border-collapse:collapse;" border="1" cellpadding="0" cellspacing="0" height="295" width="689"&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="248" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="286" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/2</link><pubDate>Fri, 04 Mar 2022 12:18:07 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Jennifer Gebhard</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 2 posted to BCDE Wiki by Jennifer Gebhard on 3/4/2022 12:18:07 PM&lt;br /&gt;
&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:none;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " height="358" src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" width="413" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
</description></item><item><title>External Issuing – Useful Information</title><link>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information/revision/1</link><pubDate>Fri, 04 Mar 2022 12:17:28 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a29b02cd-f940-4148-86eb-51f55ff88b35</guid><dc:creator>Jennifer Gebhard</dc:creator><comments>https://communities.bentley.com/products/bcde/w/bcde-wiki/58605/external-issuing-useful-information#comments</comments><description>Revision 1 posted to BCDE Wiki by Jennifer Gebhard on 3/4/2022 12:17:28 PM&lt;br /&gt;

&lt;div class="WordSection1"&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;u&gt;&lt;span style="color:#333f48;font-family:&amp;#39;Arial&amp;#39;,sans-serif;"&gt;External Issuing &amp;ndash; Useful Information&lt;/span&gt;&lt;/u&gt;&lt;/h2&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;You can receive documents from BC even if you do not have an username and password. Those usually are documents issued to you by someone in a BC project.&lt;/span&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Product(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:solid #DCE5F0 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;BCDE&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Version(s):&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;7.0 and above&lt;/span&gt;&lt;/div&gt;
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&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Area:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Authentication&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Original Author:&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Bentley Global Technical Support&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;/tr&gt;
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&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:solid #DCE5F0 1.0pt;border-right:none;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:19.65pt;" width="26"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Times New Roman&amp;#39;,serif;font-size:10.0pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;td style="background:#DCE5F0;border:none;border-bottom:solid #A4B9C3 1.0pt;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:72.35pt;" width="96"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;text-align:right;" align="right"&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;Date Logged&lt;/span&gt;&lt;/b&gt;&lt;span style="color:black;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;b&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;&amp;amp; Current Version&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
&lt;td style="background:#DCE5F0;border-bottom:solid #A4B9C3 1.0pt;border-left:none;border-right:solid #DCE5F0 1.0pt;border-top:none;padding:5.0pt 5.0pt 5.0pt 5.0pt;width:269.35pt;" width="359"&gt;
&lt;div class="" style="line-height:18.0pt;margin-bottom:0cm;"&gt;&lt;span style="color:black;font-family:&amp;#39;Helvetica&amp;#39;,sans-serif;font-size:11.5pt;"&gt;02/24/2022&lt;/span&gt;&lt;/div&gt;
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&lt;div class=""&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:0cm;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Accessing documents which have been issued to you&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You will have received an email like the one shown in Figure 1 because someone issued documents to you from a BC server where you do not have a username and password.&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/Picture2web.png" /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 1&lt;br /&gt; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;To access the documents which were issued to you:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; Click the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email &amp;ndash; see Figure 1.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; This will save a token on your device and open a browser window showing you the documents which have been issued to you&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396217371v2.png" alt=" " /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 2&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:9.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You should save this email so that you can return to the documents which have been issued to you later (This link provides your only access to these documents).&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#005597;font-family:&amp;#39;Arial&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Invalid or deleted token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;Request a new token&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; Clicking on the link in the issue notification email - Figure 1 - puts a token on your local computer which permits you to access the documents which were issued to you. (This link is permanent and does not need to be renewed.)&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If the token is missing or is not valid, you will not be able to authenticate with BC. Instead, when you click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in the Issue Notification email, you will see the message shown in Figure 3.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396245405v3.png" alt=" " /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&amp;nbsp;&lt;b&gt;Figure 3&lt;br /&gt; &lt;br /&gt; &lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;1. &amp;nbsp; To resolve this, click the &amp;#39;here&amp;#39;&lt;b&gt;&amp;nbsp;&lt;/b&gt;in &amp;ldquo;Click here to have new login details e-mailed to you&amp;rdquo; as indicated.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;2. &amp;nbsp; On the resulting page&amp;nbsp;&lt;b&gt;Enter your email address&amp;nbsp;&lt;/b&gt;and click&lt;b&gt;&amp;nbsp;Send&lt;/b&gt;. (This&amp;nbsp;&lt;u&gt;must&lt;/u&gt;&amp;nbsp;be the email address which the issue was sent to. The address the issue was sent to is shown in the &amp;#39;To:&amp;#39; section at the top of the Issue notification email, above the Company logo).&lt;br /&gt; &lt;img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396284113v6.png" alt=" " /&gt;&lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 4&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 36.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;3. &amp;nbsp; &amp;#39;New token generated&amp;#39; page will be displayed*.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396279608v5.png" alt=" " /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&lt;br /&gt; &lt;b&gt;Figure 5&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;4. &amp;nbsp;&amp;nbsp;&lt;b&gt;You should not click&lt;/b&gt;&amp;nbsp;&lt;b&gt;OK&amp;nbsp;&lt;/b&gt;(Doing so would take you to the server front page but you do not have a username and&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;password for the BC server so could not log in in from that page.)&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;5. &amp;nbsp; Instead,&amp;nbsp;&lt;b&gt;go back to your email Inbox&amp;nbsp;&lt;/b&gt;to get the email containing the new token. (Check your Junk email or Spam &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; folders if you do not see the email in your Inbox.)&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396303710v7.png" alt=" " /&gt;&lt;br /&gt; &lt;b&gt;Figure 6&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 0cm 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;6. &amp;nbsp; Click on the &amp;#39;here&amp;#39; link shown in Figure 6&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;7. &amp;nbsp; You should be taken to a page confirming that you are &amp;ldquo;Successfully logged in.&amp;rdquo; &amp;ndash; see Figure &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-06-19/pastedimage1646396316193v8.png" alt=" " /&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;Figure 7&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:normal;margin:0cm 0cm 6.0pt 18.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;8.&amp;nbsp;&lt;b&gt;&amp;nbsp;&amp;nbsp;Go&lt;/b&gt;&amp;nbsp;&lt;b&gt;back to the original Issue notification email&lt;/b&gt;&amp;nbsp;you received and click on the green&amp;nbsp;&lt;b&gt;View&amp;nbsp;&lt;/b&gt;(or&amp;nbsp;&lt;b&gt;Respond&lt;/b&gt;)&lt;b&gt;&amp;nbsp;&lt;/b&gt;button in &amp;nbsp;the Issue Notification email &amp;ndash; see Figure 1.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin-bottom:0cm;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp;9. &amp;nbsp; You should now be taken to the Issue &amp;ndash; see Figure 2.&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin:0cm 0cm 6.0pt 61.2pt;text-indent:-61.2pt;"&gt;&lt;span style="color:#0092d4;font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:18.0pt;" lang="EN-US"&gt;New token not generated&lt;span style="color:#0092d4;"&gt;&lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;If you do not see the message that a new token has been generated successfully at step #3, repeat the steps carefully, making sure that:&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;You click on the correct link at step #1&lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.5pt;margin:0cm 0cm 0cm 57.55pt;text-indent:-18.0pt;"&gt;&lt;span style="font-family:Symbol;font-size:10.0pt;" lang="EN-US"&gt;&amp;middot;&lt;span style="font:7.0pt &amp;#39;Times New Roman&amp;#39;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;The email address you enter at step #2 is correct and is the email address which the issue notification email was sent to&lt;br /&gt; &lt;br /&gt; &lt;br /&gt; &lt;/span&gt;&lt;/div&gt;
&lt;div class="" style="line-height:13.0pt;margin-bottom:6.0pt;"&gt;&lt;b&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;" lang="EN-US"&gt;&amp;nbsp;If you are still unable to access the documents which were issued to you, please contact support@groupbc.com&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=""&gt;&lt;span style="font-family:&amp;#39;Calibri Light&amp;#39;,sans-serif;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;&lt;b&gt;&lt;span style="color:#ed7c31;font-size:12.0pt;line-height:107%;" lang="EN-US"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/h2&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: BCDE&lt;/div&gt;
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