OBM - Deck creation errors

RE: OBM - Deck creation errors

EricG — Mon, 07 Nov 2016 21:32:07 GMT

Great to hear Ignacio. Thanks for the update and also for taking the time to go over the problem with me. I look forward to when that enhancement is implemented. Is there any approximate timeline when that may happen?

Thanks,
Eric

RE: OBM - Deck creation errors

Ignacio Almagro — Mon, 07 Nov 2016 19:42:08 GMT

After discussion on the desired functionality an enhancement for future version has been filed.

RE: OBM - Deck creation errors

EricG — Thu, 03 Nov 2016 18:30:13 GMT

Thank you Ignacio. I'm glad you are able to help. I will email you with my info.

Eric

RE: OBM - Deck creation errors

Ignacio Almagro — Thu, 03 Nov 2016 18:22:57 GMT

Hello Eric, I would like to take a look at your files to give you a hand, please provide me a way to contact you directly.

RE: OBM - Deck creation errors

EricG — Thu, 03 Nov 2016 16:00:37 GMT

Thanks Sri. I'm just wondering if it is user error, geometrically impossible, or a bug. Anyway how long does it usually take for the Support team to contact someone? If it is going to take a long time then I can file a service ticket.

Thanks,
Eric

RE: OBM - Deck creation errors

Sri — Tue, 01 Nov 2016 21:12:36 GMT

Hello Eric. Our Support team will contact you to help sort out the issue. In the future, for urgent support needs please file a service ticket.
Thanks,
Sri