Windows 10 Enterprise
I am asking this question for a co-worker in our structures department. They recently installed OpenBridge Modeler to evaluate the software. When you open any of the template libraries all information seems to be displayed, but there is no preview
My co-worker talked to a someone in another office and the preview is fine for them. Our installation is out-of-the-box with no modifications.
Does anyone know what may be the problem?
I do have another co-worker in my office who has also installed the software and he is able to see the preview on his PC. I checked the video card and driver. We are both using a Nvidia GeForce GTX 650. The only difference is that his has 2gb of RAM and mine is 1gb. I had a newer driver version so I rolled mine back to match his, but it did not fix it on my PC. The only other difference is the INF File loaded for the video card where he has oem5.inf (Section018 section) and I have oem9.inf (Section018 section). I am not sure if I am able to change that or not.
This is a known issue when a Windows 10 machine updated to the 1703 version and it was fixed in a patch.
I need your email so that I can send you the patch version link.
My email is Vinay.mysore@Bentley.com
Hi Vinay, I am having the same issue. Could you also send the patch to me please? My email is email@example.com.
Patch is not required. Just upgarding to newer version will resolve the issue.
Issue has resurfaced on OpenBridge Modeler V8i S3 MR1 version 08 . 11.12.88. Please help!