LEAP Bridge Concrete LBC library not set or invalid location

Hello,

I am running into issues when I open LEAP Bridge Concrete CONNECT Edition. I get an error stating "LBC library is not set or has invalid location". When I browse to the Preferences tab, it appears that all of the paths to the different libraries are set correctly.

Also, when I try to generate live loads using the standard truck configurations in RC Pier it says that the "Item is not found in the library".

I'm extremely frustrated that I can't get a hold of anyone at Bentley on the phone, and leaving a message goes unanswered. This is time I am wasting on a software issues, that most likely can be solved easily if I were to get someone on the phone for 5 minutes.

Thank you,

Jolie