OpenBridge issues opening

I'm having a problem with a user that  is unable to open OpenBridge unless he runs it as administrator, if he just clicks in it it acts as it loads but will never open. The software is working just fine if he does a Run as admin and enters admin credentials. We have already uninstalled the software twice erased the remaining folders in program files and installed back but the issue persist, even if we add the user as a Local admin the issue still occurs, i have edited registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ and changed the DWORD value for ConsentPromptBehaviorAdmin from 1 to 5, rebooted and still same problem, also changed the permissions for the user on that software to be full and the issue persist. His other Bentley connect products are connected and working fine. Not sure what the root cause of the issue could be.