Loads imported from LBS to substructure design/analysis

Question

My previous 3-span steel superstructure worked fine. No problems. Now I'm working on a single span steel bridge, and when I open substructure design/analysis there are no values for live loads... all zeroes. And it won't let me generate them. All other loads are imported properly. Anyone know what's going on? I've tried everything. I even started over with a completely new file but got the same results. The live load reactions show up in superstructure so I know they've generated.... just not being exported to substructure...

Vinay mysore · Answer

We have seen this issue before in previous versions of LBS. 
 I would suggest you to download the current release version of OBD from Bentley Select server which is V10.11.00.40. 
 If the above solution does not work then please email me the file so that i can test this issue on my machine. 
 My email ID is "Vinay.Mysore@Bentley.com" 
 Some related topics users can refer , please check the communities link. 
 https://communities.bentley.com/products/bridge_design___engineering/w/bridge_design_and_engineering__wiki/59975/regenerate-imported-substructure-loads

Vinay mysore · Answer

&ldquo;I would like to inform you that this issue resulted in Defect # 1105012, and will be evaluated by the product management team for our regular SELECT updates. A Service Request has been logged the user can receive notification of changes to the status. Any other users that encounter this issue can also log a Service Request to be informed of changes.&rdquo;