I am designing a footing cap for drilled shaft using STM model as per AASHTO but getting error message for Tension ties in Z direction. it doesn't help if i provide hook or exra reinforcement.

I am designing a footing cap for drilled shaft using STM model as per AASHTO but getting error message for Tension ties in Z direction.  it doesn't help if i provide hook or exra reinforcement. Could you please advise

Thanks