Bentley CONNECT Advisor Error Messege

Hi Agnes,

This error could be causing because of using old  CONNECT Advisor  version [10.1.0.245 or before] , Go to your CONNECTION Client app, and go for newer version of CONNECT Advisor available, Check for this  10.1.0.284 or newer available.

You probably need to update CONNECTION Client first, and then update CONNECT Advisor, You will able to run your videos now.

Connection Client can be fond in taskbar system tray as shown below

HTH,

Happy Learning Bentley Software

Best Regards,

Sandeep

Yes, that is the most likely cause.  Also covered in this wiki: https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/51754/script-errors-when-attempting-to-open-videos-from-connect-advisor