Export plumbing properties to excel - run-time error 5

Hi, we are having a problem when exporting the properties of plumbing components to excel. The following message appears:

Using the "debug" option, this appears:

Any ideas why and how do we fix it? It is happening with all plumbing components, and we are using AECOsim SS6. This issue wasn't happening 2-3 months ago (last time we used the tool).

Thank you