Hi,
We are living crash problems with different graphics cards on multiple computers in accelerated views (drawing or navigating) since a while. There are many users and most of them are living similar problems. We are using View 2 in Smooth Rendering mode. AECOsim crashes sometimes when trying to display View 2 (accelerated view). Mostly AECOsim crashes, sometimes you see black screen, sometimes lines are broken, sometimes half of the view is displayed.
We tried followings;
1. Install the latest graphics driver from video card's manufacturer's site.
2. Install the latest certified driver from computer's manufacturer's site.
3. Optimize graphics card's settings using steps below;
https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/25254/changing-graphics-card-settings-to-use-the-dedicated-gpu-on-a-windows-computer
4. Set QV_D3DVERSION environment variable to 11, 10, 9.
https://communities.bentley.com/products/microstation/f/microstation-forum/89047/v8i-ss2-ms_force_software_rendering-qv_d3dversion-0-difference
5. At last, if we still have problem, set QV_D3DVERSION to 0 which means it uses software graphics which is very slow.
We also reviewed exception logs and mostly there are the same error and material_sendToQv() MDL function fails.
Is there any other option that solve this problem completely?
As an example, we are getting below errors on a computer that has graphics card Radeon 530. HP certified and Windows 10 update 1803 compatible graphics card driver is installed. Below are faults from Event Viewer. Fault modules are qvision.dll, rendlib.dll, ustation.dll.
Faulting application name: AECOsimBuildingDesigner.exe, version: 8.11.9.747, time stamp: 0x534af8c8 Faulting module name: qvision.dll, version: 8.11.9.584, time stamp: 0x5342a81f Exception code: 0xc0000005 Fault offset 0x004ec7cd Faulting process id: 0x211c Faulting application start time: 0x01d41cde808a7852 Faulting application path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\AECOsimBuildingDesigner.exe Faulting module path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\qvision.dll Report Id: 3daceb1e-723b-439a-bda5-12db3b e43992 Faulting package full name: Faulting application name:
Faulting application name: AECOsimBuildingDesigner.exe, version: 8.11.9.747, time stamp: 0x534af8c8 Faulting module name: rendlib.dll, version: 8.11.9.584, time stamp: 0x5342a9cc Exception code: 0xc0000005 Fault offset 0x000195ee Faulting process id: 0x211c Faulting application start time: 0x01d41cde808a7852 Faulting application path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\AECOsimBuildingDesigner.exe Faulting module path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\rendlib.dll Report Id: 6f0c9814-86b3-4600-b163-387c37e77213 Faulting package full name: Faulting application name:
Faulting application name: AECOsimBuildingDesigner.exe, version: 8.11.9.747, time stamp: 0x534af8c8 Faulting module name: ustation.dll, version: 8.11.9.584, time stamp: 0x5342ad29 Exception code: 0xc0000005 Fault offset 0x0017fe02 Faulting process id: 0x1dcc Faulting application start time: 0x01d41a9e5b250543 Faulting application path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\AECOsimBuildingDesigner.exe Faulting module path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\ustation.dll Report Id: 79d22c3b-dfbe-419b-8904-91949adeaf84 Faulting package full name: Faulting application name:
Hi Sedat,
I have a couple of questions,
1) Have you installed the latest spring update (Windows 10 update 1803) ? If you have, what is the language pack of your windows ?
2) Is the crash related to project specific models or every file (for exp: delivered example files)
Hi Ranit,
Ranit Deb said:1) Have you installed the latest spring update (Windows 10 update 1803) ? If you have, what is the language pack of your windows ?
Yes, Windows 10 update 1803 and its specific graphics driver is installed. The language of Windows is Turkish for the latest problem computer. Some users are using English version. They are living problems too.
Ranit Deb said:2) Is the crash related to project specific models or every file (for exp: delivered example files)
Actually, it changes. Sometimes it gives error on every file, sometimes it makes problem on accelerated views, sometimes design file (or may be model) specific. The problems occur mainly on accelerated views.
Kind regards,
Sedat AlisAEC Technology Inc.
Sedat Alis,
Please read this announcement about Windows 10 Spring Creators Update 1803
https://communities.bentley.com/products/building/building_analysis___design/f/aecosim-speedikon-announcements-forum/154405/aecosim-building-designer-connect-edition-stops-working-when-windows-10-spring-creators-update-1803-is-installed
HTH,Larry
Hi Larry,
Larry Abla said:Please read this announcement about Windows 10 Spring Creators Update 1803 https://communities.bentley.com/products/building/building_analysis___design/f/aecosim-speedikon-announcements-forum/154405/aecosim-building-designer-connect-edition-stops-working-when-windows-10-spring-creators-update-1803-is-installed
Thanj you. Windows and graphics drivers are always up to date. Even Windows is up to date, we may get this error.