[ABD v8i SS5] Graphics card problems

Hi,

We are living crash problems with different graphics cards on multiple computers in accelerated views (drawing or navigating) since a while. There are many users and most of them are living similar problems. We are using View 2 in Smooth Rendering mode. AECOsim crashes sometimes when trying to display View 2 (accelerated view). Mostly AECOsim crashes, sometimes you see black screen, sometimes lines are broken, sometimes half of the view is displayed.

We tried followings;

1. Install the latest graphics driver from video card's manufacturer's site.

2. Install the latest certified driver from computer's manufacturer's site.

3. Optimize graphics card's settings using steps below;

https://communities.bentley.com/products/3d_imaging_and_point_cloud_software/w/wiki/25254/changing-graphics-card-settings-to-use-the-dedicated-gpu-on-a-windows-computer

4. Set QV_D3DVERSION environment variable to 11, 10, 9.

https://communities.bentley.com/products/microstation/f/microstation-forum/89047/v8i-ss2-ms_force_software_rendering-qv_d3dversion-0-difference

5. At last, if we still have problem, set QV_D3DVERSION to 0 which means it uses software graphics which is very slow.

We also reviewed exception logs and mostly there are the same error and material_sendToQv() MDL function fails.

Is there any other option that solve this problem completely?

As an example, we are getting below errors on a computer that has graphics card Radeon 530. HP certified and Windows 10 update 1803 compatible graphics card driver is installed. Below are faults from Event Viewer. Fault modules are qvision.dll, rendlib.dll, ustation.dll. 

Faulting application name: AECOsimBuildingDesigner.exe, version: 8.11.9.747, time stamp: 0x534af8c8
Faulting module name: qvision.dll, version: 8.11.9.584, time stamp: 0x5342a81f
Exception code: 0xc0000005
Fault offset 0x004ec7cd
Faulting process id: 0x211c
Faulting application start time: 0x01d41cde808a7852
Faulting application path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\AECOsimBuildingDesigner.exe
Faulting module path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\qvision.dll
Report Id: 3daceb1e-723b-439a-bda5-12db3b
e43992
Faulting package full name: 
Faulting application name:

Faulting application name: AECOsimBuildingDesigner.exe, version: 8.11.9.747, time stamp: 0x534af8c8
Faulting module name: rendlib.dll, version: 8.11.9.584, time stamp: 0x5342a9cc
Exception code: 0xc0000005
Fault offset 0x000195ee
Faulting process id: 0x211c
Faulting application start time: 0x01d41cde808a7852
Faulting application path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\AECOsimBuildingDesigner.exe
Faulting module path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\rendlib.dll
Report Id: 6f0c9814-86b3-4600-b163-387c37e77213
Faulting package full name: 
Faulting application name:

Faulting application name: AECOsimBuildingDesigner.exe, version: 8.11.9.747, time stamp: 0x534af8c8
Faulting module name: ustation.dll, version: 8.11.9.584, time stamp: 0x5342ad29
Exception code: 0xc0000005
Fault offset 0x0017fe02
Faulting process id: 0x1dcc
Faulting application start time: 0x01d41a9e5b250543
Faulting application path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\AECOsimBuildingDesigner.exe
Faulting module path: C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss5\AECOsimBuildingDesigner\ustation.dll
Report Id: 79d22c3b-dfbe-419b-8904-91949adeaf84
Faulting package full name: 
Faulting application name:

Parents
  • Hi Sedat,

    I have a couple of questions,

    1) Have you installed the latest spring update (Windows 10 update 1803) ? If you have, what is the language pack of your windows ?

    2) Is the crash related to project specific models or every file (for exp: delivered example files)

  • Hi Ranit,

    1) Have you installed the latest spring update (Windows 10 update 1803) ? If you have, what is the language pack of your windows ?

    Yes, Windows 10 update 1803 and its specific graphics driver is installed. The language of Windows is Turkish for the latest problem computer. Some users are using English version. They are living problems too.

    2) Is the crash related to project specific models or every file (for exp: delivered example files)

    Actually, it changes. Sometimes it gives error on every file, sometimes it makes problem on accelerated views, sometimes design file (or may be model) specific. The problems occur mainly on accelerated views.

    Kind regards,

    Sedat Alis
    AEC Technology Inc.

Reply
  • Hi Ranit,

    1) Have you installed the latest spring update (Windows 10 update 1803) ? If you have, what is the language pack of your windows ?

    Yes, Windows 10 update 1803 and its specific graphics driver is installed. The language of Windows is Turkish for the latest problem computer. Some users are using English version. They are living problems too.

    2) Is the crash related to project specific models or every file (for exp: delivered example files)

    Actually, it changes. Sometimes it gives error on every file, sometimes it makes problem on accelerated views, sometimes design file (or may be model) specific. The problems occur mainly on accelerated views.

    Kind regards,

    Sedat Alis
    AEC Technology Inc.

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