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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>[ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems</link><description>Hi, 
 We are living crash problems with different graphics cards on multiple computers in accelerated views (drawing or navigating) since a while. There are many users and most of them are living similar problems. We are using View 2 in Smooth Rendering</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/702688?ContentTypeID=1</link><pubDate>Wed, 23 Mar 2022 11:21:48 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:bf1bd46b-ab0c-447f-8dd1-e86545848b55</guid><dc:creator>Sedat Alis</dc:creator><description>&lt;p&gt;Hi Marc,&lt;/p&gt;
&lt;p&gt;Here is an exception log that is generated with MS_MINIDUMPTYPE 7 setting.&lt;/p&gt;
&lt;p&gt;&lt;a href="https://we.tl/t-lIXXcYqZxo"&gt;https://we.tl/t-lIXXcYqZxo&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;ExceptionHistory-2 folder is produced with page heap enabled but AECOsim v8i SS5 gives error when launched.&lt;/p&gt;
&lt;p&gt;ExceptionHistory-1 folder is produced without page heap enabled. Analysis of this dump file using WinDbg didn&amp;#39;t give me much information.&lt;/p&gt;
&lt;p&gt;How can we find the exact reason of the problem?&lt;/p&gt;
&lt;p&gt;We are getting the exception when we zoom in / zoom out a Smooth accelerated View 2.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/684263?ContentTypeID=1</link><pubDate>Thu, 25 Nov 2021 11:24:27 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:353ccf9b-9df5-47e5-901f-a97f37500f6f</guid><dc:creator>Sedat Alis</dc:creator><description>&lt;p&gt;Hi Marc,&lt;/p&gt;
[quote userid="2406" url="~/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems/684259"]&lt;p&gt;Have you tried setting the variable&amp;nbsp;QV_D3DVersion?&lt;/p&gt;
&lt;p&gt;QV_D3DVersion = 9&lt;/p&gt;[/quote]
&lt;p&gt;Yes, I tried this as I mentioned on my post. Sometimes it solves the problem, sometimes it doesn&amp;#39;t.&lt;/p&gt;
[quote userid="247916" url="~/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems"]4. Set&amp;nbsp;QV_D3DVERSION environment variable to 11, 10, 9.[/quote]&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/684259?ContentTypeID=1</link><pubDate>Thu, 25 Nov 2021 10:54:07 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:a0ddc5ed-90d8-49aa-902e-6bbffc53076b</guid><dc:creator>Marc Thomas</dc:creator><description>&lt;p&gt;Hi,&lt;/p&gt;
&lt;p&gt;Have you tried setting the variable&amp;nbsp;QV_D3DVersion?&lt;/p&gt;
&lt;p&gt;QV_D3DVersion = 9&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/681662?ContentTypeID=1</link><pubDate>Wed, 10 Nov 2021 20:54:37 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:8fbd6ea0-1595-4431-9765-b1d33c5f7970</guid><dc:creator>Sedat Alis</dc:creator><description>&lt;p&gt;Hi,&lt;/p&gt;
&lt;p&gt;After all updates, we are still living the same problem. We are updating Windows 10 and graphic card drivers. Sometimes problem is solved, sometimes it isn&amp;#39;t solved. This is not related to 3D elements because design file is properly opened first time but when you zoom in/out or navigate on smooth displayed view then you get this error.&lt;/p&gt;
&lt;p&gt;These kind of problems have a common library called rendlib.dll. Is there any update for this file?&amp;nbsp;&lt;/p&gt;
&lt;pre style="font-family:Consolas;"&gt;&lt;span&gt;ExceptionCode: c0000005 (Access violation)&lt;br /&gt;&lt;/span&gt;&lt;span&gt;rendlib!Bentley::Ustn::BSIMaterialProperties::FromMaterial+0xa&lt;br /&gt;rendlib!material_sendToQv+0x17&lt;br /&gt;&lt;br /&gt;WinDbg analyze document is also attached.&lt;br /&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;a href="https://communities.bentley.com/cfs-file/__key/communityserver-discussions-components-files/5917/rendlib.txt"&gt;communities.bentley.com/.../rendlib.txt&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/632880?ContentTypeID=1</link><pubDate>Fri, 05 Feb 2021 11:40:24 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:71e2037c-4f2e-49dd-9e7f-02e97068bf87</guid><dc:creator>Sedat Alis</dc:creator><description>&lt;p&gt;Hi Marc,&lt;/p&gt;
[quote userid="2406" url="~/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems/632866"]It could be that some elements in the model are causing a crash when&amp;nbsp;displaying smooth[/quote]
&lt;p&gt;You are right some elements may cause crash. But in this case when change smooth mode to wireframe, the problem is solved.&lt;/p&gt;
[quote userid="2406" url="~/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems/632866"]&lt;p&gt;does the same behaviour occur in current versions? SS5 is no longer officially supported.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;[/quote]
&lt;p&gt;I understand but I couldn&amp;#39;t have time to test it.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/632866?ContentTypeID=1</link><pubDate>Fri, 05 Feb 2021 09:55:13 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:28a21ce7-ea72-46f0-bcdb-f17be16cf0b2</guid><dc:creator>Marc Thomas</dc:creator><description>&lt;p&gt;Hi, It could be that some elements in the model are causing a crash when&amp;nbsp;displaying smooth, does the same behaviour occur in current versions? SS5 is no longer officially supported.&lt;/p&gt;
&lt;p&gt;Questions about MDL are best asked in the &lt;a href="/products/programming/f/developers-and-programming-forum#pifragment-26313=1" rel="noopener noreferrer" target="_blank"&gt;Developers and Programming Forum&lt;/a&gt;.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/632844?ContentTypeID=1</link><pubDate>Fri, 05 Feb 2021 06:42:42 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:6663a1d0-56e6-403d-8694-0cb5caeb285b</guid><dc:creator>Sedat Alis</dc:creator><description>&lt;p&gt;Hi Larry,&lt;/p&gt;
[quote userid="18425" url="~/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems/472318"]&lt;p&gt;Please read this announcement about Windows 10 Spring Creators Update 1803&lt;/p&gt;
&lt;p&gt;&lt;a href="/products/building/building_analysis___design/f/aecosim-speedikon-announcements-forum/154405/aecosim-building-designer-connect-edition-stops-working-when-windows-10-spring-creators-update-1803-is-installed"&gt;https://communities.bentley.com/products/building/building_analysis___design/f/aecosim-speedikon-announcements-forum/154405/aecosim-building-designer-connect-edition-stops-working-when-windows-10-spring-creators-update-1803-is-installed&lt;/a&gt;&lt;/p&gt;[/quote]
&lt;p&gt;Thanj you. Windows and graphics drivers are always up to date. Even Windows is up to date, we may get this error.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/632842?ContentTypeID=1</link><pubDate>Fri, 05 Feb 2021 06:41:21 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:ef2c4705-2e9d-40bd-8aed-e637a0188b28</guid><dc:creator>Sedat Alis</dc:creator><description>&lt;p&gt;Hi,&lt;/p&gt;
&lt;p&gt;Normally, we are using View 2 in Smooth display style. If you open DGN file, we are getting the exception. Then we click Ignore and set display style of View 2 to Wireframe and exit ABD v8i SS5. Next time, when you open DGN file it is opened properly.&lt;/p&gt;
&lt;p&gt;Why do we need this?&lt;/p&gt;
&lt;p&gt;How can we do that in MDL?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/472318?ContentTypeID=1</link><pubDate>Mon, 23 Jul 2018 18:54:49 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:de9f2aad-f953-4936-acb5-6fabb1ffba51</guid><dc:creator>Larry Abla</dc:creator><description>&lt;p&gt;Sedat Alis,&lt;/p&gt;
&lt;p&gt;Please read this announcement about Windows 10 Spring Creators Update 1803&lt;/p&gt;
&lt;p&gt;&lt;a href="/products/building/building_analysis___design/f/aecosim-speedikon-announcements-forum/154405/aecosim-building-designer-connect-edition-stops-working-when-windows-10-spring-creators-update-1803-is-installed"&gt;https://communities.bentley.com/products/building/building_analysis___design/f/aecosim-speedikon-announcements-forum/154405/aecosim-building-designer-connect-edition-stops-working-when-windows-10-spring-creators-update-1803-is-installed&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;HTH,&lt;br /&gt;Larry&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/472306?ContentTypeID=1</link><pubDate>Mon, 23 Jul 2018 18:07:01 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:440aa601-36f5-4538-91d1-26360467c33c</guid><dc:creator>Sedat Alis</dc:creator><description>&lt;p&gt;Hi Ranit,&lt;/p&gt;
[quote userid="848689" url="~/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems/472229"]1) Have you installed the latest spring update (Windows 10 update 1803) ? If you have, what is the language pack of your windows ?[/quote]
&lt;p&gt;Yes, Windows 10 update 1803 and its specific graphics driver is installed. The language of Windows is Turkish for the latest problem computer. Some users are using English version. They are living problems too.&lt;/p&gt;
[quote userid="848689" url="~/products/building/building_analysis___design/f/aecosim-speedikon-forum/158437/abd-v8i-ss5-graphics-card-problems/472229"]2) Is the crash related to project specific models or every file (for exp:&amp;nbsp;delivered example files)[/quote]
&lt;p&gt;Actually, it changes. Sometimes it gives error on every file, sometimes it makes problem on accelerated views, sometimes design file (or may be model) specific. The problems occur mainly on accelerated views.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: [ABD v8i SS5] Graphics card problems</title><link>https://communities.bentley.com/thread/472229?ContentTypeID=1</link><pubDate>Mon, 23 Jul 2018 13:18:41 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:efc9591e-7eab-4ccd-9acb-2b6ce3cbe6dc</guid><dc:creator>Ranit Deb</dc:creator><description>&lt;p&gt;Hi Sedat,&lt;/p&gt;
&lt;p&gt;I have a couple of&amp;nbsp;questions,&lt;/p&gt;
&lt;p&gt;1) Have you installed the latest spring update (Windows 10 update 1803) ? If you have, what is the language pack of your windows ?&lt;/p&gt;
&lt;p&gt;2) Is the crash related to project specific models or every file (for exp:&amp;nbsp;delivered example files)&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>