AECOsim service request's

i have just been into the service request section of bentleys support portal looking for old service requests that have not been resolved

to my surprise there was nothing coming up, no service requests for the whole of last year

is it now Bentley policy to delete difficult service requests???? 

my last request was regarding a problem with the plumbing design where the pipe catalogs were not dimensionally correct

i tried to create a new request with the same problem incase it was accidentally removed and ABD only came up as AECOsim energy simulator

I couldn't even find AECOsim Connect!