Grids and Floor elevation datums disappear after refresh annotation button selected

I am hoping you can help us out with this issue regarding refreshing annotations in a drawing model file.  As Projectwise Administrator, when I do a refresh annotations, it take about 20 secs and refresh is successful.  For anybody else doing a refresh, the floor datums and grid completely disappears.

 

I am wondering if this is a user access issue in projectwise to a particular folder?  I have all members under “Team Members” user group and when they do a refresh everything disappears.   I then added one of those members under ‘ProjectWise Administrator” user group and the refresh was successful.

What system file controls the Refresh Annotation tool?  Did I lock the entire team out of it?

 

This is impacting all disciplines and was hoping you can look into this for us, would be greatly appreciated.

ABD V8i - ProjectWise Connect edition

NM_dataset

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