I have just created a new AECOSIM SS6 build for a client and 2 of the users are getting the following message:
Immediately after this the program crashes.
What's odd is that everyone else in the office is working OK.
I have removed all user files to allow the program to create new ones.
The problem follows the users around as they change computers, yet other people can log on to the same computer and everything works.
I thought it might be a Windows User profile problem.
Has anyone seen this before and can someone point me in the direction of the solution.
Hi Bob,Can you please attach the error log & the mini dump file here, for us to investigate at our end.Thanks& Regards!
Hi Bob,
I believe this is not AECOSIM issue but the User's profile are getting corrupted. You can try deleting specific user's profile [ specifically roaming profile] and try.
I hope this will help to solve the issue.
Please try once.
Rg,
Sandeep
Hi Sandeep,
I am inclined to agree with you, but our IT guys are arguing against it.
I have a similar problem in another clients office with a build supplied by a Major mining company that keeps doing the same thing.
We just delete the Windows profile and everything works OK.
What I can't work out is why this is happening so much lately in different companies using builds by different people.
Hi Arghyakamal,
I will send the files in tomorrow when I get back to work.
Cheers
Bob
Bob,
Once you send log to Arghyakamal Bhattacharya , I'll work with him.
It is very hard to predict what might have happened with these user profiles. still we will check further if we get any clues after looking at logs.
Thanks,