Hello community,
When I try to install the OpenBuildingsDesigner_x64.10.09.00.083, I get the following message (attached image).
How could I solve it?
Thanks in advance.
Hello Jean,
Can you please raise a service request regarding this? We need to have a look into it in a live session.
Regards,Sayan Acharyya
This error is showing up because probably same part of Microsoft is present in the system which sometimes causes issue. So, please try to create a deployment image of OpenBuildings Designer and then do the installation it will over ride that Microsoft item. Here's a wiki link from our community on how to create a deployment image of OBD for further reference.
Hi Jean,
You could also try searching "C:\ProgramData\Package Cache\" for copies of "vcredist_x64.exe" or "VC_redist.x64.exe". There could be an out of date version left behind there that is conflicting with the current download. Delete existing copies and new ones should be downloaded.
Installing from a deployment image is always a good way to ensure everything needed is present and saves time when doing multiple installs.
Regards
Marc