Hello community,
When I try to install the OpenBuildingsDesigner_x64.10.09.00.083, I get the following message (attached image).
How could I solve it?
Thanks in advance.
Hi Jean,
You could also try searching "C:\ProgramData\Package Cache\" for copies of "vcredist_x64.exe" or "VC_redist.x64.exe". There could be an out of date version left behind there that is conflicting with the current download. Delete existing copies and new ones should be downloaded.
Installing from a deployment image is always a good way to ensure everything needed is present and saves time when doing multiple installs.
Regards
Marc
Hello Jean,
This error is showing up because probably same part of Microsoft is present in the system which sometimes causes issue. So, please try to create a deployment image of OpenBuildings Designer and then do the installation it will over ride that Microsoft item. Here's a wiki link from our community on how to create a deployment image of OBD for further reference.
Regards,Sayan Acharyya
Can you please raise a service request regarding this? We need to have a look into it in a live session.