Hello Lynn,
Could you please share your file here ? I would like to check the file and behavior at my end. Thanks & Regards, Arindam Roy
Hi Arindam,
Thanks for the reply. Could you provide the upload link for me to share the file with you? Thanks.
Regards,
Lynn
Please upload here- https://bentley.sharefile.com/r-rdacd8631a1d24843b848ebde6865eddf Thanks & Regards, Arindam Roy
Hi Arindam, Arindam Roy
I had uploaded 1 of dgn and 1 of ifc files with you, please check.
Thanks&Regards,
Thanks for sharing the file. I have received your file. It needs to have a live session with you to discuss this issue. Please raise a service request on this. Thanks & Regards, Arindam Roy
Hi Arindam Roy
Thanks for the assist. I had raised a service request on this, and here is the Service Request number 7001402410.
If possible, could you please include my email (lynnyichun.tw@gmail.com) in the group, when you send the confirmation email? Thanks.
Thanks Lynn. One of our support analyst has been assigned for this ticket. I will update your email id there.
Thanks & Regards, Arindam Roy